Straight answers from Vegastars on payouts, checks and bonus rules in NZ

Vegastars gives New Zealand players more than 2,500 games, an account in New Zealand dollars and a first-deposit welcome of 100% up to NZ$2,000 plus 50 free spins, unlocked from a deposit of NZD 20. Players ask us most about money leaving the account, identity checks and bonus rules, so we answer those first: identity verification is required, and withdrawals stay on hold until it is complete. Games, limits, loyalty and support come after that.

Registration

How an account with us runs from deposit to payout

Here is the order things happen in with us.

Money goes in

Choosing New Zealand dollars at sign-up shows your balance in NZD. The general minimum deposit is NZ$20, and Visa, Mastercard, Skrill, Neteller and Apple Pay take deposits, alongside Bitcoin, Ethereum and Litecoin.

The welcome offer attaches

A first deposit of at least NZ$20 qualifies for our 100% match up to NZD 2,000 plus 50 free spins. A bonus code is usually not needed.

Verification before money comes out

Before a payout leaves your balance, we confirm who you are. The check typically starts with your first withdrawal request, so keep your documents to hand from the start.

Why a withdrawal waits, and for how long

One main cause for a hold

Identity verification is required, and withdrawals are held until it is complete. Verification is usually finished within 24 hours.

Speed depends on the route

A payout usually reaches you within 1–3 days. Skrill and Neteller, our e-wallet routes, typically pay out within hours. A bank account is, as a rule, the slowest place to send winnings.

Ceilings on the amount

The minimum withdrawal is NZ$20. The monthly withdrawal limit is usually NZD 50,000. Large wins are typically paid in instalments.

Our welcome offer in three stages

The first stage is the core of the offer; the second and third extend it across further deposits.

The minimum deposit for the welcome bonus is NZ$20. The wagering requirement is usually 40x. Winnings from free spins are, as a rule, wagered 40x as well. You typically have 5 days to clear the welcome wagering. The maximum bet while a bonus is active is usually NZD 25 per round.

How we protect your account and your money

Players ask what stands between their balance and a stranger. Our protections:

• Encrypted connection. Data between your device and our servers is usually protected with SSL encryption.

• Two-factor authentication. Two-factor authentication is typically an option on your account. With it on, a stolen password alone is not enough to sign in.

• E-mail verification. At sign-up, we usually ask you to confirm your e-mail address. Use an address only you can open, because it becomes the contact point for the account.

• Identity verification. Identity verification is required, and withdrawals are held until it is complete. Someone who has taken over your login still has to get past that check.

• Identity and address documents. As a rule, we ask for an identity document plus proof of address.

• Proof of payment method. We typically ask for proof that the card or wallet you used belongs to you.

• Payouts back to your deposit method. Withdrawals usually go back to the method you deposited with, so money returns to a route already tied to you.

• Source-of-funds checks. Where applicable, we typically run source-of-funds checks; answering promptly keeps a payout moving.

• Limits that resist a bad evening. Lowering a limit typically takes effect quickly. Raising one, as a rule, comes only after a cooling-off period.

Keep your login details to yourself, and sign out on any shared device.

Pokies, live tables and the studios behind them

Our lobby holds more than 2,500 games from Pragmatic Play, Play'n GO, Hacksaw Gaming and NetEnt, with a live casino on top. Beyond that:

• Pokies. Gates of Olympus 1000 and Sugar Rush 1000 are typically among the featured pokies.

• Megaways and jackpots. Megaways titles and jackpot pokies are usually part of the range.

• Table games. Roulette, blackjack, baccarat and video poker are typically on offer.

• Quick games. Crash games, scratch cards, keno and bingo are usually in the mix.

• More studios. Playtech, Nolimit City, Yggdrasil and Quickspin typically add to a line-up of more than 30 providers.

Limits and breaks you set yourself

Keeping play affordable is your call, and your account helps that call stick:

• Deposit limits. Deposit limits are usually offered to cap how much goes in.

• Loss and wager limits. Loss and wager limits are typically offered for players who prefer to cap the result.

• Cool-off. A time-out is usually an option when you want a pause without closing the account.

• Self-exclusion. Self-exclusion is typically offered for a longer break.

If gambling stops being fun, free help is close by in New Zealand. The Gambling Helpline is free on 0800 654 655, day or night, and you can also text 8006 free of charge. We offer real-money play to adults only, and you must be of legal age to open an account with us.

Cashback, loyalty and extras for regular players

Opening your Vegastars account

The whole sign-up typically takes under a minute.

Reaching a person when something stalls

Live chat first

Live chat is the main way to reach us, and it is usually open 24/7.

E-mail for longer cases

Support by e-mail runs alongside the chat and suits a case that needs a longer explanation.

What to have ready

Note your username, the amount and method of the payment and the time of the request. Our support is, as a rule, in English only.

FAQ: Vegastars in New Zealand